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Previously hosted at www.Centennial-Tower.com
Centennial Tower Apartments
Apex Realty
Seattle,
Washington
"Tower at
Centennial"
APEX Realty Management Sucks to a Degree Few Could Imagine Possible
aka "Motel 6"
aka "Dogpatch"
aka "Animal House"
aka "Fawlty Towers"
aka "Centennial Kennel"
aka "Centennial Tenement"
Have you dreamed of living
in a high school gymnasium with rice-paper walls?
If so, this is the building for you! Attractive rates, too!
Latest updates in
the criminal case against Apex Realty Management
An Editorial
This site has been edited
extensively (regrettably) to improve readability and clarity.
Some of our experiences will be posted only when we've had time to
take & post a polygraph.
Anyone requiring more detail in the
interim may request it from our attorney.
Our standing offer: We
will make ourselves available for witness testimony
to any party
requiring corroboration of their own experiences at Centennial.
Off-Site Links
(opens new windows)
Bad Landlords (Washington)
Tenant's
Union (Seattle)
Want to Break Your Lease?
Is Centennial Trying to Raise Your Rent by 10% or More?
Think You Deserve a Refund from Centennial?
On-Site Links
Who Hires People
Like Apex Realty? (Centennial's Owners)
Click if you now
live or have once lived in Centennial Tower
Click if you think you might want to
live in Centennial Tower
Carl Carilao, "Doorman" (aka "Quick-draw")
So, you think you're getting
your deposit back?
Seattle
City Landlord-Tenant law (partial listing)
Criminal Complaint(s)
Against Apex Realty to SPD (filed 4-29-04)
Tenant Comments
This site details our experiences with
Centennial Tower Apartment Building, located at
2515
4th Avenue
Seattle, Washington
98121
The building is presently managed by:
APEX Realty Management, Inc.
4020 Lake
Washington Blvd NE
Kirkland, WA 98033
This site contains and includes our opinions.
Purpose of this site:
There are few issues more central to
the human experience than the concept of HOME.
Psychologists tell us that humans
have certain needs. At the top of the list are these two: To survive
and to procreate. In order to accomplish either, a stable, safe and
livable home is of the greatest importance. When all the world is
out to get us, where's the one place on Earth we can retreat to, to
seek comfort, safety, rest and peace? Home. Indeed, there's no place
like Home. International wars have been waged, won, and lost over
the concepts of "home". Millions have sacrificed their lives to
protect their home. Untold hundreds of thousands have gone to jail
or are in prison currently because they violated the sanctity of
home. Tens of thousands have been killed, rightly and legally so, by
a homeowner defending his home.
The concept of home is intensely
emotional. A person's home is of the utmost, the utmost
importance to the very survival of that person, and there's not a
government, society or people in the world which doesn't recognize
that fact.
Much of the population of the United
States lives in apartments. Unfortunately, the very concept of the
apartment experience means that the resident is more or less at the
mercy of the good will of (a) his/her neighbor, and (b) his/her
landlord. When good neighbors go bad, there is often some recourse.
You can call the building manager; you can call the police; you can
call building security (if available). These remedies may or may not
work to restore the peace, safety and sanctity of your home, but at
least you can try them and see. This leaves the resident feeling as
though there is at least a chance that his problem
will get solved, and that the security, livability and value of his
apartment home may be kept intact. The sanctity of one's home,
regardless of its arrangement, location or construct, is of
paramount importance. Few apartment managers even begin to
understand the trust which is placed in them when they contract to
provide space in which someone will make their home.
Managers handle the responsibility with varying degrees of success.
Some managers don't handle the responsibility at all. And some
managers are such a clear and blatant detriment to the well-being of
their apartment community that they should be evicted themselves.
This site endeavors to help the
millions of apartment dwellers avoid problems in the communities in
which their apartment-homes are located, and to understand what
kinds of problems can occur when bad managers are in control.
What exactly DO these
unreasonable tenants demand, anyway?
(1) The tenants of
Centennial Tower ask that gangs of drunks not be allowed to roam the
halls accosting, insulting and threatening people.
(2) The tenants ask that
tenants not be allowed to yell obscenities at the building through a
bullhorn from the roof of the "Court" at 1 a.m.
(3) The tenants ask that
building management act in a responsible, competent, timely manner
when complaints are submitted.
(4) The tenants ask that
Apex Realty not threaten them with eviction in retaliation for
making complaints about the above.
If Apex Realty feels these
things are unreasonable, then Apex Realty can go to Hell.
It's
just that simple.
This site contains and includes our opinions.
We spotted this building while assisting an
elderly woman who was being mugged in front of the Centennial Tower
in about 1990. We had watched this guy stalk the poor woman for
about three blocks. Lucky we just happened to be there when he made
his move in front of the Centennial. We had the concierge call
police while we held the mugger. We then toured the building and
decided we liked it. We were living in a floating home on Lake
Union, and after finally selling it approximately five years later,
we moved into the Tower.
We moved to this building specifically because
of it's construction (heavily built, classically designed), because
of its location (at the time we thought it was convenient), and
because after speaking with staff employees at some length it was
clear that they understood the overall concept of supplying to the
tenant a home as opposed to a storage locker. The
building was peaceful, even stately, and management seemed aware of
the value of a quiet building (quiet tenants bother no one, while
lousy and obnoxious tenants bother everyone). It seemed like the
kind of building we could live in for a few years in comfort and
dignity---not at all like the sprawling suburban apartment
complexes which are almost always havens for druggies,
drunks, hillbillies and partiers. Those places are Hell on Earth,
and we wouldn't put our worst enemies in them.
We moved into the Centennial on the east side
of the building, and for the next five or six years enjoyed
remarkable quiet and tranquility. We both worked odd, late hours,
and we worked as many as 65 hours a week, each. The building was
delightful, and we marveled to friends and relatives at our good
fortune in finding the building. Many tenants were "lifers", having
been in the building a decade or so with no plans to leave. Most
tenants had a strong sense of community and were proud to live in
the building. Most tenants were polite.
We did experience a few problems, few of which
were things that could have been avoided by management. For
instance, one of our neighbors, two gentleman, had a long-standing
disagreement over whether the toilet seat should be left up, or left
down. When it was left up, the one who didn't like it would stand in
the bathroom and slam the seats down as hard as he could---so hard
they'd bounce a couple of times. It should have broken the bowl, but
never did.. He would do this over and over and over as a kind of
temper tantrum to punish the evil-doer who'd left the seats up. He
did this at all hours of the day or night. It took us actually a
number of months to figure out where this was coming from. Once we
did, management stopped it, and that was that (I do recall the one
gentleman asked management if they would install foam rubber under
the seat so he could continue to slam it without bothering anyone.
Management told him it would be easier to just stop slamming it. He
reluctantly agreed). Could happen in any building, anywhere. Things
like this are just part of apartment living.
We also encountered a druggie beating the hell
out of his girlfriend in the hall outside our door one evening. He
couldn't be convinced to stop without using force. He was held for
police and arrested, and hauled off with the rest of the garbage.
Management probably had no way of avoiding this situation, as this
was a well-dressed and respectable-looking scumbag (a computer
programmer). Turned out his apartment was full of drugs. We filed a
written report of what had happened, and that, again, was that.
Could happen in any building, anywhere. Things like this are just
part of apartment living.
We were on our way up to our floor one
afternoon when the elevator stopped about halfway up and the doors
opened. Seattle Police had a guy spread-eagled on the floor between
the elevators, screaming at him to stay down or they'd shoot. We
watched, bemused, until the doors closed again and we continued up.
One would hope that kind of thing isn't "just part of apartment
living", but it is.
During this first five or six years we
experienced a lot of trouble with mail theft, to the tune of some
$12,000, all of which was replaced by the bank. We've lost mail from
the mail room approximately a dozen times over the years, as have
many other tenants, some of the building staff included. The
mail-thieves stick a piece of double-sided tape on a clothes hangar
and fish pieces of mail out through the slot. They've been doing it
for years, yet for whatever reason, management steadfastly refuses
to install a protected mail slot. So for the past few years we
haven't mailed important letters from the building, and guess what?
No more lost mail.
We've grown weary of the horror stories
tenants tell us regarding water damage in their units. Years ago one
of the fittings in our plumbing spontaneously broke and flooded our
apartment. Fortunately we were able to get maintenance on it within
minutes, so the damage was minimal. Many other tenants haven't been
so lucky. [A maintenance person] who worked here [XXXX] told us that
there are certain fittings in specific locations all through the
building which are known to be faulty (and a few which are wild
cards). The building once solicited an estimate to replace them in
every unit. The estimate was prohibitively high. This person's
supposition was, then, that the building had decided to just let the
fittings fail one by one over the years, because each failure was
covered by insurance, and the building wouldn't have to spend
anything to replace the fittings. To hell with the losses and
disruptions to the tenants. We don't know if this is true or
not---what we DO know is that we watch the same fittings in the same
locations fail, year after year, and no one in management seems to
be capable of extrapolating out the curve and getting ahead of it.
Is this accidental stupidity, or calculated evil? We don't know. [Note:
Within 60 days of the posting of this site, management suddenly went
through the building and replaced the offending fittings. Too bad
dozens of tenants lost their possessions prior to this, and it's too
bad it took a public website to bring about this basic bit of
maintenance. The building continues to be plagued by broken pipes
and water leaks, however there does not seem to be a pattern to
which fittings are failing. We have never seen any building,
anywhere, with more plumbing problems and water leaks.]
During this first five or six years we
experienced a lot of trouble with vandalism and theft in the garage.
One of our vehicles was vandalized eight times, and we had no reason
to believe it was by the same person. Most people we've known in the
building have experienced at least some vandalism to their vehicles.
We felt management could have prevented much of that, but, after
all, that's life in the big city.
We also experienced a lot of trouble with
people (doctors, lawyers, and others who should know better) parking
in our reserved spaces. We'd come home at night, dog-tired, and have
no place to park. We followed one guy into the garage one night, and
followed him right in to our reserved spot! When asked to move, he
ran at us us, asking if we wanted to fight over it. We said sure.
Then he didn't want to fight over it anymore. He was cited and
released by SPD. We felt management could have done a better job
controlling this problem as well (tow a few and they'll get the
idea). But overall, it was still "worth it" to live in this
building. We had planned to be in the Centennial for two or three
years, yet after five years we had no thoughts of leaving, and were
even considering retiring here.
Then one day on a lark we took a tour of
another building in the city (the Metropolitan). To our surprise,
they offered a great deal more than the Centennial, for
significantly less money. We were amazed, and on spur of the moment
we asked the Centennial office how much it would cost to get out of
our lease. This request ignited them, and before we knew it, we were
being ushered into a much nicer unit in the Centennial, on the west
side, for a price that was more inline with Seattle's existing
rents. We were delighted.
But almost immediately we began experiencing
problems with parties on the roof deck of the Court, which is a new
building with a roof-deck which directly faces the entire west side
of Centennial Tower and is as close as about 35 feet to some of the
Tower's units. "The Court" is a flimsy plywood shell of a building
(we watched it being built---in fact we made a time-lapse video of
the construction from a friend's apartment which overlooked it), and
was only barely finished when we moved to the west side, so no one
really had any experience with it. No one could have anticipated any
real problems down there. But, in all fairness, the noise problems
were mild, and infrequent, and it was more or less bearable. We
figured management would get a handle on it and bring it under
control soon. We did mention the problem to the office staff on a
few occasions after a particularly loud group had spent the evening
on the roof deck, but the problem wasn't serious enough to warrant a
written complaint. Still, in the backs of our minds, the irritation
was beginning to take root and grow.
Our lease came up in 2-03. Correna Corbett,
building manager at the time, attempted to raise our rent by roughly
$250. We resisted. Though Correna never bothered to reply or respond
to our letter below (a pattern for which Correna has become famous),
she relented and raised it roughly $40. We've avoided the woman
since then. This letter was written and delivered in February of
2003.
Centennial Plaza
2515 4th Ave.
Seattle, Wa. 98121
Management:
We have received your letter dated
2-28-03 regarding the raise in rent for unit XXXX.
We are astounded that in this economy
you would have the audacity to raise these rents at all,
let alone by the two or three hundred dollar figure you have
quoted. We have always regarded this building as being more
than a tad on the greedy side, but this absolutely takes the
cake.
Could we assume, then, that management
would, in return, begin handling the nightly/weekend parties
on the roof deck of the Court so those who live on the west
side of the building can get some sleep?
Could we assume, then, that management
will hire competent and reliable security so that our
vehicles are not plundered, vandalized or downright stolen,
every few weeks?
Could we assume, then, that management
will excuse us from the $150/mo. utility bill that is
something we never agreed to when we decided to make this
our “home”?
The entire country is in one of the
worst slumps in its history. All businesses are down. Every
building in the city is scrambling to fill vacancies. And
yet Centennial proposes this?
How can we consider this a long-term
“home” when we must live in fear of Centennial pulling a
stunt like this every time our lease expires? Your proposal
is outrageous, and I will recommend to my wife that we seek
new housing without delay. God knows there’s plenty of it
available.
If you want to discuss this matter,
please discuss it with XXXXX, not me.
You may reach her most business days at
206-XXX-XXXX.
We renewed the lease and hoped things would
improve.
During the course of the summer of '03, the
noise problem became unbearable. The parties became louder, lasted
longer, and no matter how many times we mentioned them to
management, nothing was done. We were sometimes awakened at 3 or 4
in the morning to cat-calls, hoots, cheers, crashing bottles and
yelling from the roof of the Court. It was beginning to seem more
like we lived in Rainier Valley in a section-8 complex, than in a
"luxury" hi-rise downtown. We began complaining a little more loudly
to office personnel, but nothing seemed to work.
Finally, on the Fourth of July, 2003, the
problem became utterly and absolutely unbearable. We were forced to
call security many times during that night. We were forced to call
the police many times during that night. We came to refer to that
night as the Night from Hell. This was a noise level and a type of
behavior that had never, ever been allowed to exist in years past.
What had happened? Did management have a new policy? Then we
remembered: We had watched the managers come and go through this
building like drunken sailors through through a harlot's parlor, and
while some were good, and some not so good, all were from the same
management company, and that company had managed the building for
years. Now, it seemed, we had a whole new company overseeing the
building, and they apparently had a whole new set of tolerances.
Indeed, we realized that since this new
company had taken over, the general feel and tone of the building
seemed to have been diminished. We often encountered little pods of
drunks in the halls, the community room was often booked with
rock-out parties which utterly and totally disrupted all life as we
know it on the second floor. And complaints to management seemed to
be falling on stone-deaf ears. The night of the Fourth galvanized
us, however. If this kind of behavior was going to continue, we
simply couldn't live on the west side of the building--possibly not
in the building at all. We decided to find out if management would
do anything about this problem by submitting to them this written
complaint.
Centennial:
9 p.m. approx: First
call to security re drunks fighting and breaking beer
bottles on the roof of the Court.. It looked like Doug
responded. Police were also called—they never showed. The
fighting stopped until about 11:00 p.m..
11:00 p.m.: Party grew
wilder and began firing rockets off the roof of the court.
Security was called
again. We're more than a dozen floors above the party with
all windows and doors closed and the operator said
she could clearly hear the party over the phone. Police were
called at this time again. They never showed. No security
showed either.
11-11:10 p.m. Party
increased in intensity. No one showed from previous call so
security was called again several times between 11:10 and
11:20—no answer on any try.
11:22 p.m.: Party
continued and grew even wilder with a dozen or more people
running back and forth on the actual roof of the Court above
the units. Fireworks off the roof deck continued, some
rockets being fired at buildings. Screaming rose in decibel
if that was even possible. Nearly continuous, non-stop
screaming now. All parties intoxicated. Beer bottles being
thrown. Finally got through to
security—she
could hear the party through the phone again. Police were
also called again. We videotaped fireworks being set
off on the roof of the court.
11:27 p.m.: No one seems
to have shown up. Police called again. Fireworks off the
roof deck have stopped. Screaming continues virtually
unabated with no breaks or pauses. It appears that partiers
are screaming obscenities and threats at people on the
balconies of the Centennial, apparently in retaliation for
being asked to knock it off. So far we've been spared this
as we haven't interacted with them.
12:05 a.m.—party
continues, but quieter. Maybe security or police have
stopped it.
1:00 a.m., same group
seems to be back, throwing firecrackers at cars from roof of
the Court. We didn’t bother to call anyone. What would be
the point?
2:05 a.m.: Firecrackers
continue on roof of the Court. We simply can’t take any
more. Called police and security again.
2:30: Firecrackers
continue on the roof of the court.
2:37: Firecrackers now
very loud. Rockets being fired from the roof of the Court.
Called security, and security was semi-snotty, telling us
that security was refusing to act on the problem further.
They advised us to call police AGAIN. We asked why security
existed if they were unwilling to solve these problems.
Security said it was prevented from doing anything except
politely asking the offenders to stop. We asked what point
there was in security even being on the grounds if that was
all they could do. Security hung up. Police were then called
AGAIN. We are awaiting police now. We cannot go back to bed
as we must wait to let police in to the Court. Too bad
security can’t do these jobs. When we stepped out onto our
balcony to judge the number of people on the Court roof for
the police dispatcher, two of the persons on the Court roof
threw several more firecrackers into the alley, then pointed
pop-bottle rockets at us, personally, as we stood on our
balcony. When they saw that we were talking on a phone they
grabbed their fireworks and ran down the stairs.
3:08 a.m. SPD was
supposed to call us when they were at the Court so we could
let them into the building. No call. No police have showed.
We must get up at 7:30 a.m.---4 hours from now. Thanks for a
night from Hell, Centennial.
Conclusion: It’s our
opinion that these buildings are totally out of control. The
caliber of tenant drops every month. It is our opinion that
management has lost control of the buildings, and cannot, or
will not provide a reasonable living environment for its
responsible tenants..
We signed the complaint and submitted it to
the office. We do know for a fact that Correna received it. We were
never contacted regarding the complaint in any way, shape or
form---a curious pattern that was to continue. We call it the "head
in the sand" syndrome.
The problems on the roof continued completely
unchecked. The quality of our life on the west side of the building
deteriorated. It was often uncomfortable to sit out on our deck
because of the language that persisted on the roof of the Court.
Quiet conversation on our balcony was often interrupted mid-sentence
by some obnoxious outburst from the roof deck. We were increasingly
embarrassed to have friends over. It was like living next door to a
honky-tonk bar. Closing all our windows helped only slightly, and
within a few minutes the heat buildup in these stuffy little rooms
became unbearable. We would often turn up the TV, to the point where
we worried about bothering OUR neighbors. There was no relief in
sight. We now called security often, where we had not called
security once in the previous six years. Clearly this was a
situation out of control, and the office seemed oblivious to it.
Office staffers did relate to us privately
that they were as sick of the problems as we were. We were told
that, through the course of the summer, many residents had asked to
be moved to the east side, away from the problem. We were told that
many residents were "screaming bloody murder" (that's a quote) about
the problem, especially those living near the roof deck in the
Court. When asked why management didn't actually DO SOMETHING, the
staffers would throw up their hands and give us exasperated looks.
As the summer wore on, the problem increased until on Friday and
Saturday nights we were tempted to go out of town to get some
relief. Still management did nothing and security remained
singularly ineffective.
In the space of a few months in 2003 we had
problems with gangs of drunks in the exercise room late at night on
three separate occasions. --Different crowd each time. Our solution
was to stop working out late at night. It was not that we couldn't
handle any problem that came along. It was that we didn't want to be
involved in confrontations in the building. So we stopped using the
facilities we paid for, during the only time of day we were
available to use them.
Security sometimes privately confided to us
that they were tired of having their hands tied, saying that they
were only allowed to ask politely for the partiers to quiet down. If
they didn't comply, they could do nothing more. They said the
partiers often laughed at them or threatened them. On one occasion a
Seattle PD officer told us that he had only recently moved his own
girlfriend because of the very same problem.
We began to consider moving. The trouble was,
we still loved the building. We still loved our west-side view. We
still loved our apartment. We were both far too busy to even
consider coming up with the time to find a new apartment, let alone
to find the time to move---and we shouldn't HAVE to move anyway! So
we limped along through the rest of the summer, calling security,
thinking that sooner or later management would "get it" and solve
the problem. After all, it wasn't particularly difficult to solve.
We've managed three complexes, the largest being about two thirds
the size of the Centennial. We ran a tight ship, and our residents
loved us for it. We had residents who moved to new buildings when we
took over new buildings, because they enjoyed the dignity of
lifestyle we brought them. First and foremost you want to keep the
problem cases out of your complex. Admittedly, once in awhile one
will slip by you and start causing trouble. It's been our experience
that when you get a trouble-maker, he never stops causing trouble.
You must GET RID OF HIM before he too severely disrupts the lives of
the decent tenants. We also observed that it was the party crowd who
was habitually late on the rent, who ALWAYS destroyed their
apartments, who brought in drug and alcohol problems, whose friends
were most often caught vandalizing, stealing, or harassing other
tenants. This crowd is bad news from every angle, and any competent
manager will work quickly to get them out.
With regard to the roof problem, it's
off-limits at ten p.m. It always has been. It's in the lease. All
tenants have signed the lease. This gives management considerable
control. Management can evict those who won't follow the rules.
Management could lock the door to the roof at ten p.m. (if fire code
prevents it, then equip the door with a lock that releases in event
of a fire---most buildings in Seattle are thus equipped, and there's
no reason the Court can't do the exact same thing). Failing that,
management could install a timed alarm. Open the door after ten p.m.
and it sets off an alarm which can be either audible or silent. It
summons security and security chases the little trouble-makers off
the roof. Simple. Requires ten seconds of thought and a couple
hundred bucks to implement, yet management has been wringing their
hands over this problem since they took over and are no closer to a
solution today than a pig is to flying around the moon. Management
could have security check the roof deck during its normal rounds. If
the partiers won't leave, they're trespassing and should be
arrested. Period. These remedies are not difficult to enforce, and
certainly weren't difficult to think of. A dozen more could be
imagined in a full 60 seconds. Office staffers told us that they
experienced the same problems with the facilities on the south side
of the building, involving complaints from tenants who had to listen
to people having sex in the hot tub or drunks throwing up on the
patio (and speaking of vomit, there are two piles of it on or near
the steps in the garage, both of which have been there for at least
nine months--don't you enjoy tracking that into your apartment?).
When asked why management didn't simply lock up the problem
facilities after hours, staffers would, as always, throw up their
hands and look exasperated.
We found ourselves getting testy. It seemed
the building was being populated more and more by loud-mouths,
punks, and just plain nasty people. We were getting tired of it, and
our patience was running thin.
It had become painfully obvious that
management was behind the power curve on this problem. Realizing
that current management was simply in over its head, we decided to
appeal to the owner of the building. Some owners DO care. Most
don't, but some do, so we thought, what the heck? Maybe the owner(s)
would rattle some cages in the new management company and SOLVE THE
PROBLEM. So we sent the following to the owner(s), and we signed it.
A copy was also delivered to Correna:
Centennial Owners
CENTENNIAL TOWER
ASSOCIATES059999
Re: Parcel Number 0656000450
PO BOX
178
BOW WA 98232
A concept exists in the domestic rental
market which is understood by few landlords. We used to
think the owners of our building understood it---we now
question that assumption.
Attached please find an accounting of
our experiences living in your building [on the Fourth of
July, (see complaint above for a copy of what was
included with this letter)]. Although this is the worst
night we’ve endured of late, occurrences like this are
becoming increasingly common.
The concept in question is simple:
Noisy, obnoxious or otherwise
criminally inclined people bother everyone around them. They
are like a positively-charged magnet, repelling all in their
vicinity.
Quiet, responsible people bother no
one----except, perhaps, noisy, obnoxious or otherwise
criminally inclined people.
If you fill a building with
problem-cases, you will have never-ending turn-over. Your
building will attract more of the same kind and will repel
people of an opposite (quiet and responsible) mind-set.
If you fill a building with quiet,
responsible people, your building will tend to attract more
quiet, responsible people, and it will keep them. The vast
majority of renters are looking for a quiet places to
live---most are not finding it.
Obnoxious tenants cost you in ways too
numerous to list.
Responsible people help the building to
realize its best financial potential.
In tough economic times, some landlords
are unable to resist the temptation to grossly lower their
standards for tenant acceptability in order to keep the
occupancy rate as high as possible.
What they do not seem to understand is
that this practice sets up whiplash effect---it promotes an
environment which slowly but surely drives the responsible
tenants out, which, in turn, makes it even harder to fill
the building’s vacancies, which, in turn, makes management
even more desperate, which, in turn encourages them to lower
their new-tenant standards even more. It usually takes from
one to two years of uneducated management to turn a nice,
livable building into a cesspool. It can take half a dozen
years of hard work to reverse this mistake. Many of
Centennial’s tenants feel the building is well on its way to
this sorry state.
As we said, some landlords grasp this
concept. Some, like the old Grosvenor House, clearly do not,
and the place is now little more than a frat-house, a party
dorm with about a 70% occupancy rate.
We believed in years past that owners
and/or management of the Centennial understood the concept.
Our living conditions over the past 6-9 months are forcing
us to reassess that assumption.
This is our version of a heads-up for
you: We feel the building is going to Hell in a handbasket.
We’ve been here many years; we had hoped to make this our
permanent home. But we no longer see that as a possibility
unless immediate action is taken to reverse the current
trend at Centennial. It’s up to you.
We received no reply from the owner(s) which,
to us, told the story regarding whether or not they cared about the
building, or whether it was merely a figure on a profit-and-loss
sheet. We didn't receive a reply from Correna or anyone else in
management either (surprise), and the problems continued unabated.
On 9-20-03, as anyone living on the west side
knows all too well, all hell broke loose. The first hint of a
problem was at 6:30, thirty minutes after the office closed. Our
wall began to vibrate, and we couldn't believe it. Our neighbor is
as quiet and polite as they come. We figured he had accidentally
bumped his volume control or something, and would shut it off in a
minute. But the walls just kept pounding. I got up to try and be
sure that the music was coming from our neighbor, as sounds in this
building have an uncanny ability to telescope. When I got up I
realized that it was coming from outside. I figured it was some
gang-banger in the alley with a boombox. I was wrong. It was, as all
tenants now know, coming from a complete amplified sound stage which
had been set up on the roof of the court, with the speakers pointing
directly at all of us on the west side of the court.
I immediately went downstairs to see if anyone
was left in the office. It was locked and dark. I asked James, the
doorman, if he had any idea what was going on on the roof of the
court. This is pretty much verbatim our conversation:
James: (I must have looked angry)
What's the matter?
Me: James, do you have any idea what's
going on on the roof of the court?
James: Yeah, it's some big party they
got going on up there. Supposed to go on all night.
Me: Who's "they"? You mean the office
knows about this?
James: Yeah, he came in here and
cleared it with them.
Me: James, this is already out of
control and it hasn't even started yet. They have amps and
speakers rattling our walls and windows. This can't go on
for five minutes let alone all night!
James: Well, the office said they could
have it up there. It's all cleared. The guy's only been here
a few days. Just moved in.
Me: James, this isn't going to work.
This is way over the line. The office can't do this to us.
James: Well, the office didn't really
know what to expect from this. No one really knows what he's
going to do up there. They were just kind of waiting to see
what would happen but they all gone home now.
Me: Then someone should have stuck
around to keep an eye on it. Where's security?
James: Well, I don't know. I suppose I
better walk over there and see what's going on.
Me: Yes, please do. This just isn't
going to work.
James: Okay.
James did go over and stop the music. The guy
in charge thought it was hilarious that anyone would complain. The
music was turned down to an acceptable level, but we all knew
this was just the beginning.
At exactly 7:30 p.m., an hour after James had
stopped the music, it was cranked full volume again, where it
remained most of the night. We were of the mistaken idea that we
couldn't even call security until 10 p.m., when the city's noise
ordinances went into effect. We were mistaken---when it involves
amplified sound of any kind, the noise statutes apply 24 hours.
We suffered through the next three or four
hours of music, screaming, obscenities yelled at the building
through a bullhorn---all tenants on the west side know what it was
like.
We began calling security later that night. Of
course, as usual, security was completely impotent, which had been
the case for the previous four or five months of this madness. The
other person who lives here just went to bed and cried. This was our
home for God's sake. There was no place left to escape to. There was
nothing we could do.
When we finally called the police at midnight;
they responded and told us they had already been to the roof of the
court twice that evening. Obviously they had had no more effect on
the partiers than security. We were issued a case number of
03-437733 (west precinct). The two officers promised to try again.
After watching the party for a few minutes from our balcony, they
went downstairs and confronted the group. They did quiet down until
the officers were back in their car---then resumed at full volume.
At 2:40 a.m. we called Seattle PD again for
the same problem. They responded but did no good.
At 4:17 the police called US and
said they were still receiving complaints. They wanted us to look
out from our balcony and tell them how many were up there. We
counted eight or ten, still hooting and howling and screaming.
Now outraged beyond all precedence, we wrote
and circulated the following letter to all tenants on the west side.
We did this twice, because someone retrieved (stole) and threw away
the first 110 copies.
Centennial Tower Residents, West Side
9-20-03
If you live on the West side of the
building you’ve already been subjected to the pounding music
generated by a number of large amps and speakers that have
been set up on the roof of the Court. James, the doorman,
has informed us that this latest bash is being sanctioned by
the office. Thanks again, Centennial, for what is surely to
be another Night from Hell for the west-side Tower
residents.
We have come to the conclusion that
this is the type of behavior management wants in this
building. It must be! Management has demonstrated to us over
and over and over ad nauseam that it will do little or
nothing to curb the wild parties on the roof of the court,
so what other conclusion can we come to?
As many of you know, our quality of
living in the Tower took a nose-dive when “The Court” was
built across the alley from the Tower building. We endured
months of construction, months of rude, even violent
construction workers who blocked the alley and the garage
access dozens of times per day. We listened to what appeared
to be an illegal gravel-making operation run, at times, 24
hours per day (the gravel was being manufactured in the site
pit and sold elsewhere and we were present when management
admitted it). When the building was completed we thought our
troubles were over. Little did we know they were just
beginning.
Now that the building is finished, we
must endure the overcrowding of our amenities, often by a
class of resident we moved here to avoid. We must endure
increased theft and vandalism even in the Tower. We must
endure the noise, the constantly packed lobby, and
overloaded elevators, and we often encounter little groups
of drunks wandering the halls and stairways guzzling beers
and mixed drinks. None of this was part of the deal when
most of us moved in here. If the Centennial is now to become
a party building under new management, we wish someone would
just make a formal announcement of the fact so those of us
who would have never chosen to live in a party building can
give up on trying to get some relief, and leave.
The most obvious kick in the face comes
to us in the form of the nightly drunken parties which are
now held on the roof deck of The Court. At 20:30, 9-8-03,
for instance, we were all subjected to about 2 hours of
utterly non-stop screaming and singing from the roof of The
Court. There’s nothing we could do until 10:00 p.m., at
which time many of us, as usual, called security and/or the
police, neither of whom solved the problem, and another
miserable evening passed as we closed our windows and turned
up our televisions in a vain attempt to drown out the chaos,
the fights, the breaking beer bottles, the yelling, cursing,
screaming (how can anyone SCREAM for 2 hours non-stop?), the
arguing, the mass cheering, the hoots, howls, cat calls, the
running back and forth across the actual roof of The Court,
and the taunts and threats when any of us went out onto our
balconies to look to see what all the commotion was about.
It was a veritable Dante’s Inferno down there. And for this
we pay big bucks.
Centennial management is well aware of
the problems. Privately, building staffers have confided to
us that they are sick of dealing with the problems on the
roof of The Court; they worry about their safety when trying
to quiet 15 belligerent drunks, and they wonder why
management doesn’t simply solve the problem (let’s see, if
the roof deck is off-limits at ten p.m., what would deter
these people from going up there? Oh, I know---a locked
door!). But management apparently doesn’t draw the line
between PROBLEM…..and SOLUTION. Maybe they have their
reasons. In the end, it doesn’t matter what their reasons
are, because it’s us who have to endure management’s
miscalculations. If you thought you were the only ones
angered by the roof deck parties, you’re not. Many residents
are said to be screaming bloody murder, but their pleas
appear to be falling on deaf ears. Why? We couldn’t hazard a
guess.
If building management won’t solve the
problem, it’s time we contacted the building owner (and if
the building owner won’t act either, there are plenty of
other remedies, including pushing to have “The Court” listed
in law enforcement directories as a city nuisance). Here’s
the owner’s mailing address. Why not drop him or her a note
and let them know what you think? Many of us are considering
or preparing to move out because of these problems anyway,
so what have you got to lose?
There is talk a website will be set up
to give residents a common forum. This may include an online
petition, discussions of legal remedies, solicitations of
time donations by resident attorneys, etc..
But first, we urge you to make your
concerns known. Management doesn’t seem to care. So let’s
move on up the ladder and try to make this a livable
environment once more by appealing to the building’s owner(s).
Will it work? Probably not. But we must first go through the
motions of trying it before moving on to more drastic (and
effective) measures.
7:50 P.M. the group on the roof deck
has taken up a bullhorn and is yelling obscenities directly
at the west side of the Tower, and also yelling “who’s
complaining?”
12:00 a.m. security was called again,
and a formal complaint is being made to Seattle PD. We’ll
bring our own attorney in to this Monday morning.
Address of building owner:
CENTENNIAL TOWER ASSOCIATES
PO BOX 178
BOW WA 98232
Half a dozen copies were also delivered to the
office, and another twenty or thirty copies were posted on the
bulletin board. We were never personally contacted once by the
office. However, the office did distribute the now infamous rules
memo, as follows:
After reading this document in utter
astonishment, we thought: Now let us get this straight:
The building has admitted to us that the
tenants are up in arms over the noise on the roof and have been all
summer.
The building has admitted that all summer long
tenants have been moving from the west side to the east side.
The building admits that this latest bash on
the roof was over the line.
The building is now so culpable and liable for
breach of contract that it could lose a dozen or three dozen
lawsuits over this.
We have been told by staffers that they fear
for their safety when approaching these crowds on the roof.
The building has admitted that one of its
people was directly threatened with bodily harm if he tried to stop
this party again.
And yet.....the best this management can come
up with is a reminder of the building's rules?
ARE YOU KIDDING US?
So we delivered the following to the office:
TO:
Centennial Management
Subject: Response to letter of 9-23-03:
(1) To think that sending a notice to
tenants defining the building rules will solve the problems
that currently plague the building is the height, the very
pinnacle of naïveté.
(2) It is a simple matter to install a
door lock which unlocks during a fire. Most buildings in
Seattle have such mechanisms. Failing that, you could alarm
the door to off-limits areas after ten p.m.. Failing that
you could have security patrol off-limits areas every 15
minutes and call police to arrest those who refuse to vacate
such areas.
There are a plethora of relatively
simple options to solve these problems, none of which
require more than about 35 seconds of elementary thought,
any of which could have been instituted four or five
months ago when these problems began to be severe.
The fact that management has allowed the decent residents to
anguish through four or five months of this
insanity is unconscionable and demonstrates a frightening
lack of professionalism and regard for your tenants’
welfare.
At 11:43 p.m. on 9-23-03 a male
voice, amplified through a bullhorn, yelled from either the
roof of the Court or from the street, “something, something,
in the West side of the Tower.” This is the SECOND TIME a
bullhorn has been used by this group in three days!
We submit that present management does
not have a clue as to the mentality of their adversaries in
the Court, and that present management is utterly and wholly
incapable of even beginning to deal with them.
By this lackadaisical,
day-late-and-dollar-short approach, you show more compassion
toward the dirt-balls causing this problem than to the other
97% of the building.
Again we received no reply, so we turned the
matter over to our attorney.
While waiting for our attorney to sort through
this case and get a handle on it, we received a call from one "Julie
Fite" (we'll correct the spelling later if it's wrong. We've come to
call her "Baghdad Bob" ("the Americans are NOT in Iraq", etc. etc.).
She identified herself as being from Apex Management Inc.. She
requested a call back at 425-827-3100 ext. 114, because, she said,
she understood that we had some "problems" with the manager here.
What a knack for understatement.
We had our attorney return the call. The call
lasted about 20 minutes. Our attorney said Fite was "outraged and
defensive" (as opposed to apologetic and reasonable). Among the
bizarre, erroneous, potentially libelous and outrageous comments
made to our attorney by Ms. Fite are these zingers:
Ms. Fite stated, during a telephone
conversation, on 9-26-03:
The tenants (us) have never once called
security to try to solve these problems. All they have to do
is call security and security will quickly take care of any
problems in the building.
My attorney insists Ms. Fite repeated this "at
least five times".
This is in our view a prime example of a
staggering naïveté and clueless ness.
Either Ms. Fite
is LYING, or "someone" has lied to her. In defense of Ms. Fite we
are informed privately that Correna has discussed our calls to
security numerous times with and in the presence of office staffers.
We are also informed that Correna was overhead by office staffers
telling Fite that we had never once called security. Fite told our
attorney that we had never once mentioned these problems (or any
other problems) to management.
Fite told our attorney that we had NOT called
the police on 9-20 and that they responded and broke it up due to
the calls from someone else. Then how does Fite explain our case
number for the contact (03-437733). And what does Fite have to say
to the fact that the party was never "broken up" at all, that it
continued until at least 4:17 a.m.? Fite seems to know less than
nothing about what's going on in this building. The crowd in the
Court is straight out of the movie "Road House". You have to deal
with the mentality decisively or they'll run over you---which is
pretty much what has happened here.
Fite stated to our attorney: The tenants (us)
have been illegally distributing harassing leaflets to the tenants
(referring to our distribution of leaflets during the Fourth of July
bash).
Our attorney supplied Ms. Fite the statute,
which appears below:
Seattle Municipal Code, §22.206.180
states:
A. . . it is unlawful for any owner
[landlord] to: . . .
7. Prohibit a
tenant . . . from engaging in the following activities when
related to building affairs or tenant organizations:
a. Distributing leaflets in a lobby and other common
areas and at or under tenants' doors;
b.
Posting information on bulletin boards . . . ; [and]
c. Initiating contact with tenants]
The accusation that we had never once called
security or mentioned the problems to management was the straw that
broke the camel's back. We won't tolerate being lied about. I've run
into this in the past, as has everyone. Fortunately, I've been able
to afford to take polygraphs which cut right straight through the
bullshit and end the he-said, she-said crap. I used polygraphs in a
Federal law enforcement capacity many years ago. They work and I
like them. I am available for polygraph testing on any issue at any
time. Please contact my attorney (as listed on this site) for
details). I have offered (see below) to pay for polygraph testing of
Correna. She refused to reply.
Fite told our attorney that "legal action" has
been taken against the two responsible for the party in question.
Privately, we're told that "legal action" consisted of a note asking
them to respect the building's rules.
Bottom line? Our opinion: The building is out
of control.
Management will not, or cannot bring it back
into line.
The owner doesn't care one way or another.
Upper management appears to be terminally
gullible. As I write this at 19:07 on 9-27 the roof deck is full of
loud mouth drunks making it difficult to concentrate.
The sane, rational person automatically thinks
that a building full of honest, hard-working, responsible, quiet
tenants is automatically preferable to a building of scumbags. But
is that necessarily true? Like they said about the Kennedy
Assassination---you gotta ask one question: Who would gain?
In a building filled with decent, quiet,
hardworking people, the vacancy rate is low, because the tenants
aren't stressed and pissed off and always wondering if there's a
better, quieter, more secure or stable place to live. The landlord
gets to collect his rents, month after month, on time, without
hassles. He makes "X" amount of money in this scenario.
Consider, now, a building full of hair-balls.
No one is happy. The hair balls cause trouble, and bring rowdy
friends who cause more trouble, and the turn-over rate skyrockets.
Seems like a bad deal for the landlord, right? Not at all.
The landlord makes money every time a tenant
breaks a lease. He gets to keep money he wouldn't ordinarily get to
keep. The landlord makes money when new tenants apply---consider the
$150 non-refundable "credit check" fee the Centennial charges. The
higher the turn-over rate, the more of these fees the landlord gets
to keep. Consider the decent tenant who stays five years, then moves
out. The landlord is unable to keep much if any of his damage
deposit, because most everything is depreciated out after five
years---even the carpet. Consider the Animal House types---they move
out in six months or a year, the place is trashed, the landlord
keeps ALL of their deposit money, has his own in-house people do the
repairs for pennies, and makes more than if he'd rented to the
stable people who stayed a long time and never damaged anything.
So what kind of people does this company want
in this building? Let's look at the facts:
We've been here nearly eight years. We've
never once been a day late on the rent---so the building doesn't
make any extra money in late charges. We've never damaged anything,
so they don't make any extra money there. They could have turned our
apartments ten or twelve times in eight years---pocketing $150 each
time a new tenant wanted to move in just from the credit check fee.
Management has lost at least $1500 there. Now take that times the
240 or so units in this building and the 60 or so in the court: How
about a net loss of up to $450,000 in eight years for renting to
stable tenants. More than lunch money, we submit.
Now, YOU tell US what kind of management has
taken over Centennial Tower and what their motives are. No one could
be accidentally this stupid, right? The decline of this building
must be planned....? We don't know what kinds of
complexes Apex has handled in the past, but it's clear to us they're
out of their element here.
Or do they know exactly what
they're doing?
Our basic sense of right and wrong and of fair
play and decency and honor tells us that no human
beings anywhere could ever be capable of
such evil as to purposely rent to trouble-makers for the express and
premeditated purpose of stirring up the population of a building
which would cause the turn-over rate to skyrocket, all for financial
gain. No human being is capable of such evil. Right? We give you, as
a point in case, America's tobacco corporations.
We need to be clear that we feel the general
office staff in this building is first rate. Our
problem is with management. The following letter
describes our opinions of the general staff, almost
without exception:
To: Centennial General Staff
As you may or may not know, we are
launching a website to detail and air the noise problem and
management’s subsequent handling of it. The URL of that site
is as follows:
www.centennial-tower.com
The site will be active within 48
hours.
We want to advise the general staff
that we harbor no ill will toward them whatever. In fact, we
have found the general Centennial staff to be bright,
helpful to a fault, cheerful, polite, honest, hard
working---in short, the best staff anyone could ever hope
for. We will be sure to reflect this fact in
the website.
We’ve been here eight years. Upper
management has informed our attorney that it would like us
to leave. Honestly, we see no point in staying under present
management. However, depending on management’s actions (or
inactions) in the coming days, that could change.
We just want you to know that we
appreciate the general staff, that we have always
appreciated you folks, and that we will bend over backwards
to protect your good reputations in our
ensuing (and very public) battle with management. All we ask
is for reasonable noise control and a management who does
not make up stories and lie about us. It didn’t seem like
too much to ask. Apparently we were mistaken.
We realize that the staff has been told
not to speak to us. Whether or not to comply is a moral
judgment you’ll have to make for yourselves.
Whatever happens, thanks for being
decent human beings,
9-27-03
Management may or may not be able to dictate
to its employees to whom they may and may not speak during business
hours. Management positively may not dictate to employees what they
can do, where they can go, and to whom they may or may not speak
during their off hours, and any attempt to do so either directly,
indirectly, by intimidation or suggestion, is a crime and should be
immediately reported to SPD who will refer the complainant to the
proper authority for follow-up and prosecution. To the staff of
Centennial we say this: Management doesn't own you and can not tell
you who to speak to, just as management can not prevent us from
speaking with or writing to other tenants, something they have
blatantly and illegally tried to do, and continue to do even after
being shown by our attorney that it is illegal.
We didn't mention building maintenance in the
above letter. We have never seen, heard of, or read fictional
accounts of better, more prompt, more competent or helpful building
maintenance personnel, and that has been the case since we've lived
here. We don't know how the building has been so lucky in choosing
maintenance personnel, but we hope it continues to do whatever it's
doing. Maintenance has been absolutely delightful, and we haven't
heard a single tenant complain about them in any way, ever.
An office staffer has suggested to us that
management should apologize to us profusely and beg our forgiveness,
and move us at their expense back to the east side of the building.
Obviously the problems on the roof deck will never be fully solved,
so the west side of the building with its gorgeous views is, for
many of us, no longer an option.
We countered that management didn't even have
to apologize profusely---just a "regular" apology would suffice. Of
course even that small courtesy is almost certainly beyond them
anyway. But it occurs to us later that no apology from people of
this ilk would have any meaning, so they may as well save their
breath---and save us the tedium of trying to act appreciative if
they were to apologize. These people don't understand what they've
done to this building. They don't care. They don't understand what
they've done to the trust of their tenants. They don't care. If they
were capable of caring, they would have never allowed these things
to happen in the first place. That's our assessment. So what value
would an apology have?
Has your sense of safety and well-being been
eroded (or destroyed) by the events which have taken place in this
building? No sane person would deny it---though the party crowd will
surely do so.
Has management acted responsibly or in a
timely manner to stop the activities which are in clear violation of
the lease agreement? Of course not. No sane person would think they
had acted responsibly or in a timely manner.
That leaves management open to a lawsuit by
every tenant who lives on the west side and has endured this
insanity month after month after month with no relief and no relief
in sight.
What could anyone hope to gain by filing suit?
First and foremost you'll gain an up-close and
personal view of a corrupt and utterly incompetent legal system.
That will shock and depress you. You'll learn that in any legal
conflict the only winners are attorneys. You'll learn that you never
want to file suit again, and you'll probably come away from the
experience with a profound desire to become a hermit in the Arctic.
You might win a few thousand bucks too, which
might as well be donated to charity. But the judgment won't be worth
your time or the loss of your sanity. This caliber of people
wouldn't pay a judgment anyway---you'd have to attach something they
own and sell it. Some might argue that if all the affected tenants
sued and won a few thousand each, and even if they all donated the
proceeds to charity, it might send a signal to management that
DECENT, HARD WORKING PEOPLE ARE SICK OF THIS PARTY BULLSHIT. But,
honestly, we do not believe present management is capable of
comprehending this concept. A huge judgment against management might
entice them to REACT to the problem with a little more vigor, but
reaction will never solve noise problems, especially if they never
really understood the problems in the first place---it requires a
manager who understands the problem, and who will, on their own,
without prodding or threats, be proactive. Doesn't it
make more sense to keep a problem from occurring in the first place,
rather than to allow it to persist until an entire building is
screaming-mad, then grudgingly take wimpy, half-hearted measures to
dampen the problem a little bit after the fact? Perhaps this concept
only makes sense to the victims.
Still, there really are times when there's
nothing left to do BUT go ahead and sue. You can sue for small
amounts (up to something like $3500 or so) in small claims court.
You'll find less technicality in small claims, and sometimes a bit
more common sense---though remember that common sense is still a
rarity in any legal environment. You'll also be granted the
opportunity---and satisfaction---of meeting the object of your ire
face to face, as they can't simply turn the matter over to their
attorney (attorneys are not allowed in small claims court). The
defendant must actually show up and explain in a quivering little
voice exactly why they failed to do this or thus, and sometimes that
scenario in and of itself is worth the trouble of going to court. Of
course you must remember that if you're dealing with a dishonest,
underhanded, sneaky, amoral management company, you may well find
yourself the target of lies, falsified complaints, and all sorts of
other evil as a result of winning a judgment against that company.
Still, there are times when you have no choice but to take that
action, and take that chance. There's an old saying: Every people
has the government it deserves. That applies on a smaller scale. If
residents don't have the backbone to stand up and protest and
challenge incompetent / dishonest management, they deserve the
management they get.
But who wants to live like this, going to
court, researching laws, filing documents....? No one. Not us. Not
you. And none of us should have to. Unfortunately, "fair" is just a
concept in this life, not a guarantee, and sometimes you have to do
unpleasant things---or get steamrollered by corporate bullies.
Office staffers have asked us how we'd like to
see this end?
We'd like a written apology for
lying about us. Management might have come through this
relatively unscathed and unknown if it had not LIED ABOUT US. That's
the one thing we won't tolerate. It's over the line. It proves to us
that our instincts about present management were correct and
accurate all along. A written apology for LYING might circumvent a
suit against management. I said it MIGHT. Accidental incompetence is
one thing. Intentional maliciousness is quite another.
Regarding the noise problems on the roof of
the Court, forget it. They'll never be solved. Present management is
incapable of solving the problem, no matter how much pressure the
tenants could bring to bear. They may reduce the problem so that the
west side tenants are outraged only a few times per year instead of
a few times per week or month, but who wants to be outraged at all,
ever? We pay more than enough rent here to expect to never have to
experience outrage.
We have come to the conclusion that no rental
situation can ever be considered a home. The tenant is
always at the mercy of management. Managers come and go---God knows
we've seen a gaggle of them pass through this building.
We also feel that American
landlords are particularly problematic.
Instead of spending our lives playing Russian
Roulette with apartment managers, always hoping to draw and |
