Sick and tired of Online stores that refuse to reply?
So are a LOT of folks!
This web page details our opinions of and experiences with:
CPO RYOBI
http://www.cporyobi.com/index.html
866-577-8885
CPO Ryobi
PO Box 652
South Pasadena, CA 91031
We shop less and less frequently online. THIS IS WHY.
Support@CPOryobi.com
Company refuses to cancel order:
Order placed at 15:58 on 10-25-09
Order cancelled at 15:58 on 10-25-09 as follows:
Please CANCEL this order.
We ordered the WRONG ITEM
Oct. 25, 2009 15:58:10 PDT Transaction ID: 0EN81530J5017560FOrder was cancelled AGAIN at 16:10 on 10-25-09, as follows:
We placed this order about six minutes ago, but we’ve ordered the WRONG ITEM.
Please CANCEL this order until we can figure out the correct item.
Thanks, and sorry for the inconvenience.The cancellation was sent AGAIN within the same minute to be SURE the order would be cancelled:
We placed this order six minutes ago, but we’ve ordered the WRONG ITEM. Please CANCEL this order until we can figure out the correct item.
Thanks, and sorry for the inconvenience.At 16:10 on THE FOLLOWING DAY (10-26-09)(exactly 24 hours later) we were informed that the order was shipped.
NO ONE needs this crap!
Companies often pull this stunt when they're desparate for sales and they're simply "hoping" that you'll decide to keep the item after all. --Or, even if you don't, they figure they can nail you with a "restocking fee" anyway. We have no doubt that this company recieved and understood our cancellations, but consciously CHOSE to ignore them.
We've now been forced to file a dispute through Paypal, and this will ultimately take a couple of months to play out completely and get resolved. Indeed, we shop less and less frequently online. THIS IS WHY.
UPDATE:
At 1800 hrs on 10-26-09 we finally did receive a reply from orders@cporyobi.com
It's posted below, and below that, our rebuttal:
From: orders@cporyobi.com
-----Original Message-----
From: orders@cporyobi.com [mailto:orders@cporyobi.com]
Sent: Monday, October 26, 2009 4:59 PM
Subject: Re: Please CANCEL this order. ~252067Thank you for contacting CPO!
As stated on our website:
Changing, Returning or Cancelling an Order:
An order cannot be changed or cancelled via the form below or email.
We were not able to cancel your order.
You may refuse the package when it is delivered. However, a fee of $9.99 will be charged on any free shipping items If you don't want to be charged this fee, accept the package and pay the return shipping on it.
Of course, All unused items can be returned within 30 days of shipment for a refund or exchange (unless otherwise noted at the time of sale). Items must be returned in their original packaging.
Once it is received into our warehouse, your account will be refunded.Please do not hesitate to call our customer care department if you have any further questions. We can be reached at 800-714-0918.
Thank you,
CPO Customer Care
800-714-0918
www.CPOoutlets.comTO CPO Customer Care
You can implement any cancellation policy you want, but if it's not obvious to the customer, it's invalid. We did everything we could reasonably be expected to do to cancel this order. It's not OUR fault if you're simply too unprofessional to take care of incoming messages. If you attempt to charge us $9.99 for a returned order that was clearly cancelled in the first place, we will file against you in small claims court. We can now do that due to a new ruling which allows trials interstate using a court-certified video teleconferencing connection to your city's courthouse. We'll ask for court costs as well, and we will publicly post the transcript of the trial. To attempt a sleazy, dishonorable stunt like this makes you, in our minds, nothing short of alley-thieves. This email, as with ALL correspondence, is posted publicly at the aforementioned url, namely:
http://www.truth-or-consequences.com/badder_business_bureau/ryobi/ryobi_power_tools.html
Are we sick to damned death of online shysters and thieves? You have no idea how sick we are of you.
We're now sending copies of this case as it has progressed to date to our Consumer Affairs Division of the Attorney General's office, the BBB, and the FTC. Have fun responding to all of them.[signature]