LAWEIGHTLOS -- Our Experiences

This web page describes and details our experiences with the following company and individuals.
This web page contains and includes our opinions.

LAWEIGHTLOS.COM
LA WEIGHT LOSS
LA Weight Loss Centers, Inc.
Human Resources
Phone: 215.346.4347
Fax: 215.346.4380

An Editorial by FakeNewspapers.com

Ever tried to "be nice" in traffic? You're having a good day, someone needs to merge, you back off and let them in, and they honk, swerve at you and flip you off--

If you've never had it happen, you will.

Or you're standing in line at the supermarket, just daydreaming, waiting for the next customer to get rung up and checked out. The line hasn't moved for five minutes and neither have you. Suddenly some jerk slams into you from behind. You turn around to see what's going on, and they stick a middle finger in your face and tell you to watch where you're going. Some folks react to that by breaking that middle finger off.

What do you do with human beings like that? Ignore them? Well, the fact that EVERYONE ELSE ignored them has empowered them. They feel they can act this way with impunity, and this is precisely how the small-minded wish to act.

We coined this phrase a long time ago: "A Misguided Sense of Entitlement."

We may just trademark it. It's OUR phrase. Don't steal it.

It's what Americans have: A misguided sense of entitlement. It's responsible for almost all road-rage, lawsuits, fistfights, wars. People think they're entitled to much more than they really are or ever will be. We wish they'd smarten up.

We received a simple order from Nicole Riepole (nriepole@laweightloss.com) for a number of Giant Checks. We sell tens of thousands of these. We've never had a customer like Nicole. To order this product one need only complete the simple customization form, complete the payment info (it all takes three minutes, tops), and in a few days the checks arrive. Not a single email is required. There is no reason to send us a single email. You fill out the personalization form, then pay, then....that's it! Few things could be easier. Unfortunately, "easy" is not a word you'll find in this editorial.

Our first indication of trouble occurred when we received the following email:

First Name Nicole
Last Name Riepole
Email: nriepole@laweightloss.com
Message Area
I submitted a order for a "check" but it didn't ask me for any of the specific information that I need printed on the check (i.e. payable to, amount of check). I ordered this for a rush delivery and i really want to get you the information I needed on it. Please contact me as soon as possible. If I ordered a "check" that does not have the options to change these specific things then i need to cancel it and order one that i can change these fields.
Thanks,
Nicole Riepole
Shipping order to LA Weight Loss Centers, Inc in Las Vegas

This was curious, since in order to GET TO the payment area where you actually place and pay for the order, you must first complete and submit the personalization form. How, then, could she have paid for the order, yet not completed the form? We set out in the middle of one of the busiest weeks we've ever had, to research this phenomenon. Finally, we figured it out:

We discovered a "backdoor" Nicole had somehow come into the system through, bypassing the personalization forms. Here's our reply to Nicole:

You have ordered "backwards". Normally the customer views the product page first, to decide which product they want. The customization form is on that page. When the form is completed, you are automatically taken to the payment page. You have started from the payment page, by-passing the customization form. Please go to this link, and choose the type of check you want. Then complete the form. Do NOT go through the payment process a second time. Please let us know if you have any further trouble. Here's the link: http://www.trixiepixgraphics.com/certificates/oversize_custom_checks.html
Thanks,
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No big deal. We're happy to help. We received the following from Nicole:

Hello,
I have just submitted 2 separate orders - I reordered the cancelled
order below and in a separate order I have 4 more "checks."
I think that I completed everything correctly, but these checks will be
used a HUGE conference and my butt is on the line if they are incorrect.
I would really appreciate if you could verify the information below with
my order and let me know if there are any discrepancies.
If there any discrepancies, I can go back online and fill out a new
form. We NEED these delivered to the shipping address no later than
Wednesday, 10/11/06 in the afternoon. If you think there will be any
problem with this time frame, please let me know now. Order Description ON ALL FIVE "CHECKS"... (should be exactly the same except the specific
information below)
-The template is Purple
-Heavy Poster
-Name = Vahan Karian (is this used on the check anywhere?)
-email address = nriepole@laweightloss.com
-Name & Address on check = L A Weight Loss Centers, Inc.
321 Sunset Strip
Las Vegas, NV 12345
-Bank Identifier = 19-57
-Bank Name & Address = Bank LA
123 Sunset Strip
Las Vegas, NV 12345
-Bank Routing = 123456789
-Account Number = 123456
-Date = 10/13/06
-the logo should all be the same In the order with only ONE check ....
Check # = 101
Pay to the order = Julie Stanley
Amount = 25,000
Size = 42 x 91The other 4 checks should be 21 x 42 with the following information...
Check 102
Pay to the order = Jessica McMenamin
Amount = 20,000Check 103
Pay to the order = Wanda Cabrera
Amount = 10,000Check 104
Pay to the order = Jennifer Dow
Amount = 5,000Check 105
Pay to the order = Melissa Gogstad
Amount = 3,000Thank you soooooo much for your help with this. I really appreciate it.
If I need to send this to a different email, please let me know. Thanks!
Nicole Riepole
LA Weight Loss Centers, Inc.
Human Resources
Phone: 215.346.4347
Fax: 215.346.4380
nriepole@laweightloss.com

Nicole re-ordered her checks but was obviously still somewhat confused. We prominently post warnings to customers to NEVER send us personalization data by email, but to submit all personalizations THROUGH THE FORMS. Nicole sent us the above anyway. She later requested to be sent a "proof" of each check. This is not something we normally provide, since the check you receive will look exactly like the check on the product page except with your data in the spaces, but in this case, to be "nice", and to make sure her event went off perfectly, we agreed to do so. We cancelled out one of the orders she'd paid for twice, and emailed the following to try to make things simpler for her:

OK.
We always process RUSH orders first, and we guarantee to process all rush orders within 24 hours. As it happens we're slammed today with rush orders, so yours will begin processing later this evening -- probably within the next 2-3 hours. Once we've done the layout on all of your checks, we'll send you a screen-print of each one for you to OK. Only then will we print and ship. Please do NOT send (email) corrections or updates or clarifications (as you've done below). We work ONLY with the data that is presented on the forms. That data is electronically transferred from the form to the check. There is NO re-typing (and hence, no typos -- theoretically). Thanks,
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In reply we received the following:

Oh, perfect as long as I can see it before that will be just wonderful.
Thanks!
Nicole Riepole
LA Weight Loss Centers, Inc.
Human Resources
Phone: 215.346.4347
Fax: 215.346.4380
nriepole@laweightloss.com

Hokay then. Nicole was set upon the right path, and we went back to other pressing work. Nicole then completed the personalization forms for all the checks she wished to order. Done deal. Thank you. We prepared the templates and got ready to print and ship after we'd sent the proofs and received Nicole's ok. But this had taken longer than expected, and we wanted to reassure Nicole that her order was still uppermost in our minds, so in the early evening we sent the following:

Nicole,
Rest assured we haven't forgotten you. Your order(s) are next up. We're struggling with a nasty magazine order, and will tackle yours as soon as we finish this. It may be very late, however, before we send you the proofs. You will have them in the morning, for sure. Please check your email frequently, and give us your OK as soon as you can. We'll try to ship out before our 24 hours is up, in time to catch tomorrow's Next Day Air deadline. Thanks.
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We didn't hear back, but finally finished her proofs and sent the following email with the proofs:

We've attached the layouts of your checks. Please check them VERY carefully for errors. When satisfied, reply with your OK to print. Please note that you actually ordered a total of six checks but paid for five. You ordered five of the 21x42 size, and one of the 42x91 size. You will need to either give us the OK to charge your card for the additional 21x42, or tell us which one you want to drop. Once we have all of this we'll print and ship .Thanks,

We sent her the proofs, then waited for her ok to print and ship. Creating and sending proofs, then interrupting the work flow to wait for an OK, was a pain. It's time-consuming, eats up dollars at employee wages ranging from $19-$55/hr. When we're making a few bucks MAX on each check, just creating and sending these proofs on this least expensive line of giant checks cut our profit margin in half. Still, in cases like this, we just have to eat the loss in order to make sure the customer gets what they need EXACTLY. We received the following from Nicole:

Good Morning, I have looked at all of the checks and there should only be 5 "checks." There are two for "Julie Stanley" for 25k and there should only be one - the one giant check we ordered, so please cancel the small "Julie Stanley Check" - I believe it was image SNAG - 0001. The other 5 "checks" - one large, 4 small - are OK to print. Thanks so much! When they are shipped, is it possible to get a tracking number? Thanks!
Nicole Riepole
LA Weight Loss Centers, Inc.
Human Resources
Phone: 215.346.4347
Fax: 215.346.4380
nriepole@laweightloss.com

There were two proofs for "Julie Stanley" because Nicole had submitted two different forms for Julie Stanley. Would Nicole receive a tracking number? YES! Our site states prominently and clearly that the customer will receive the tracking number directly from the carrier. How do we know the carrier will actually send out a tracking number? Because we've set up the system so that we receive a carbon copy, which also shows the email address to which the original was sent. We advised Nicole of this. We then proceeded to print and ship Nicole's Giant Checks, secure in the knowledge that they had been approved by Nicole. Unfortunately, our little bubble of bliss was not to last. We received the following from Nicole at 1:30 a.m. the following day (we were working almost 24/7 during this rush):

Hello,
I understand that I have OKed the other order, but within my company some of the names on the checks have flip-flopped. So some of the checks we ordered are useless now. I completely understand if there is nothing you can do but if we could pay an extra fee or something to change them if you already printed them, that would be very helpful. I just don't want to waste your shipping materials, time, etc. Please let me know, and I can go back on the website and fill out a form again. Thanks for your understanding.

Nicole Riepole
LA Weight Loss Centers, Inc.
Human Resources
Phone: 215.346.4347
Fax: 215.346.4380
nriepole@laweightloss.com

We were sorry that Nicole's company had to pay twice to end up with the correct checks, but sometimes that just happens. In order to get these new checks out to her in time and on time we'd have to skip them over new RUSH orders that came in. Still, we were willing to do that to be "nice". But it was becoming clear this was a customer who might ultimately prove impossible to ever make any money from due to the continual emailing. The seeds of irritation were beginning to sprout -- just tiny buds at this point, but they existed. We replied as follows:

These have all already shipped
Our "runner" just returned from taking them to USPS.
The only solution is to place news orders from scratch.
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We received the following from Nicole:

That's ok, we will just reorder - hey but thanks for rushing the order!
Nicole Riepole
LA Weight Loss Centers, Inc.
Human Resources
Phone: 215.346.4347
Fax: 215.346.4380
nriepole@laweightloss.com

Nice girl. Nicole then submitted four new personalization forms, but paid for only three. We were always happy to receive more orders, but it was becoming difficult to be able to promise to get these out to Nicole within her time-frame. This was really, really straining us, and we were in the middle of a HUGE rush on RUSH orders to boot. Still, we are absolutely committed to getting RUSH orders out on time, even if it requires superhuman powers. We replied as follows:

We do take rush orders seriously. You should have these tomorrow a.m.
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Before we could get into the new orders we received the following from Nicole:

Since I have not been sent the artwork yet for me to ok to print, I have submitted a change for the Check #102 - the only thing that changed was the amount from 20k to 15k. Please disregard the 20k check. Thanks!

Nicole Riepole
LA Weight Loss Centers, Inc.
Human Resources
Phone: 215.346.4347
Fax: 215.346.4380
nriepole@laweightloss.com

In order for Nicole to submit ANY order for ANY product she must view a screen with huge red bold print which admonishes the customer to never, ever, EVER submit corrections by email, but instead to complete a NEW FORM, which will overwrite the old form. We state this all through the site. And we had asked Nicole not to do it again, several emails back. Nicole apparently just wasn't going to do things this way. So to "be nice" we went back through her form and made the correction. Again. Again! The bud of irritation was growing now. Just a little. We sent the new set of proofs to the regular email address, but within a few minutes received the following from Nicole:

Hi,
Yep it's me again.
I know I am the customer from hell, but I have yet another problem. I am at work right now and will not be able to access this email account until Monday. I have not received the images to OK for printing. I can check another email account (nriepole@excite.com) over the weekend. If there is anyway possible to send the proofs to that address, I would really appreciate it. If not, I hope you can still process this order when I check my email on Monday. Thanks again for your understanding. Nicole Riepole
LA Weight Loss Centers, Inc.
Human Resources
Phone: 215.346.4347
Fax: 215.346.4380
nriepole@laweightloss.com

AAAAAAARRRRRRRGGGGGGGG!!!!!!!!
This was becoming problematic. Irritation in the office was now threatening to descend into anger. We had dozens of other customers all clamoring for THEIR rush orders too. The amount of time and attention this woman was demanding was threatening to blow 100% of our profit margin on this entire order. We'd stayed up half-- MOST of the night, actually, working on her orders, and she was sucking the patience from us like a Vampire. We had to say SOMETHING to try to bring this under control. We replied as follows:

We'll send the proofs [again] to the email address listed here, probably late tonight. Please understand that we are slammed beyond comprehension. We can always process orders, but these emails and extra requests are killing us. Thank you.
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Hopefully she'd take the hint.

While working up this second set of orders, we found yet another problem, and emailed for clarification:

Hi Nicole,
We've attached three jpgs, which are the proofs for your three corrected 21 x 42 inch checks. Please review CAREFULLY and OK them to print.
We have another form here as follows:
Pay to the Order of: Jessica McMenamin
Amount of Check: 15,000
We can't seem to find the order (payment) for this one.
Are we missing something?
Your order #3678 paid for these three small checks.

We received no reply. But sent a new set of proofs without comment, and then received this:

You are never going to believe this...
I have another problem.
The email you sent to this account will not let me see the attachments. WHAT A SURPRISE! I am so sorry for all of my requests, so if this is not possible, i completely understand, but could you send the images to another email address - nriepole@hotmail.com. If you can't i completely understand, and i will just have to get the images on Monday at my work address. Once again i apoligize for the massive problems i have caused. This has never happened before but you guys are being awesome about it and i truely appreciate.

Again without comment, we sent yet another set of proofs to this newest email address. At this point we were 98.7% sure we would never accept another order from this woman -- maybe even this company. We were now in the red on this order. In other words, had we never heard from Nicole or LA Weight Loss, we'd be a few bucks richer than we were at that moment. Still, ever the nice (read: STUPID) eTailers, we tried to get across to Nicole that we were no longer "ok" with how this was going. We still had not received a reply from the last set of proofs we'd sent. We wanted to get this order over and done with, and to the customer ON TIME. We tried humor. Couldn't hurt, right?:

Dear Customer From Hell,
(ha ha, just kidding) (really! Just kidding!)
Please give us your OK on the checks as soon as possible. There's still a chance we can ship them out today -- otherwise it will be Monday.
Thanks,
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When we STILL didn't receive a reply by the following day, we emailed yet again. Yet again! At this point we were wondering what was getting through to Nicole's various email accounts, and what wasn't, so we started sending dupes to ALL her email accounts. We still needed an ok on the proofs, and we thought we'd try once again to get clarification on the extra and unpaid personalization form. We emailed as follows:

Hi Nicole,
We've attached three jpgs, which are the proofs for your three corrected 21 x 42 inch checks. Please review CAREFULLY and OK them to print.
We have another form here as follows:
Pay to the Order of: Jessica McMenamin
Amount of Check: 15,000
We can't seem to find the order (payment) for this one.
Are we missing something?
Your order #3678 paid for these three small checks.

We then received the following reply:

Can you please resend this with the attachments, I don't know if it is my computer/email/whatever but there aren't any attachments. Thanks!
Nicole Riepole
LA Weight Loss Centers, Inc.
Human Resources
Phone: 215.346.4347
Fax: 215.346.4380
nriepole@laweightloss.com

We were now POSITIVE that we would block any future orders from this person and her company. Enough was enough. At some point you must cut your losses and move on to regular customers. We replied as follows, sending YET ANOTHER G---DAMNED SET OF PROOFS:

Nicole,
We sent these proofs to you at your original address. We sent them again to your new address and old address as a carbon copy. We sent them again to your new address to be SURE you got them. Now we are sending them again.
We will charge a $10 fee to send them again after this.
Proofs attached.
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We received the follow email a short while later:

I still haven't received the images to approve. I am getting a little nervous. Can you please send them when you get a second? Thanks!
Nicole Riepole
LA Weight Loss Centers, Inc.
Human Resources
Phone: 215.346.4347
Fax: 215.346.4380
nriepole@laweightloss.com

We didn't bother to send another set of proofs. Either this woman would find them in one of her many email accounts, or she wouldn't. We had sent far too many sets as it was. We were now completely in the red on these orders. We needed to GET RID OF THIS WOMAN, even if that meant refunding her money right then and there and just walking away. But we also knew that this company was counting on these checks for a big event, and would not have time to go with another company -- and we'd seen the junk our competitors churned out anyway. We no longer liked Nicole, but we had nothing against the company she worked for, and we wanted to help them out and make sure their event went off ok. Instead of telling Nicole what we really thought, we emailed as follows, simply trying, still, yet again, YET AGAIN, to help this woman get everything she needed. We now deeply regret being this nice, and you'll see why shortly:

We have asked you about this previously but received no reply. When you placed the new order for the corrected checks, you submitted forms for four checks. You PAID FOR 3 checks, all in the 21x42 size. We emailed and asked you if there was something we were missing. You did not reply. As it stands we will print the three 21x42 checks that you've paid for. If you need additional checks, please order from scratch.
Thank you.

We finally, FINALLY received a reply to the countless sets of proofs we had been sending to Nicole, and she also finally, FINALLY(!) clarified the form she had submitted without payment. Hurray!

Hello,
These are ok to print. There should have been a fourth proof, payable to "Jessica McMenamin" for 20,000. Did you not receive it? I can reorder, but I don't want to pay for more than we need. Thanks.
Nicole Riepole
LA Weight Loss Centers, Inc.
Human Resources
Phone: 215.346.4347
Fax: 215.346.4380
nriepole@laweightloss.com

We advised Nicole once again that no payment had been made for the lone check (the one we'd been inquiring about over and over), and that she'd need to pay for it if she wanted to receive it. She finally did so, and we prepared the template and sent her the proof:

Here's the proof for your order #3685
Please review and "ok".
Thanks,

Some while later we received Nicole's "ok" to print.

Ok to print Nicole Riepole
LA Weight Loss Centers, Inc.
Human Resources
Phone: 215.346.4347
Fax: 215.346.4380
nriepole@laweightloss.com

Wonderful. The end was in sight. We printed her checks immediately and since it was a holiday with no USPS service running, we shipped them via Fed-Ex Overnight, hand-carrying them downtown to Fed-Ex to be ABSOLUTELY POSITIVE that they went out properly. And we advised Nicole of this.

Our website states prolifically and prominently that we do NOT send out tracking numbers. The carrier sends out tracking numbers. We VERIFY that those tracking numbers have been sent out. In this particular case we wanted to be ABSOLUTELY CERTAIN that there were no glitches in the shipping process, so we watched and monitored the progress of all three shipments carefully, and were gratified when all three were signed for on or before 10-10-2006. Thank Freaking God. This miserable ordeal was OVER! We rejoiced. We cheered. We made sure that everyone in OUR office knew that no further orders would ever be accepted from this woman. We might deal with the company again, if they could have another employee place the orders. But never, ever again would we deal with Nicole. --Not up for discussion. Never happen. Not frigging ever. Not in this lifetime, not in the next. This deal was DONE. God knows how much money we lost in labor costs. We didn't even want to think about it.

We moved on to our other customers with a sense of joy in our hearts. We had refrained from telling this woman where to go. We had not even advised her that she was on our blocked list. If she ever ordered again, which was doubtful, we would tactfully refuse her business. No need to insult her if we didn't need to. Over the next days we forgot all about Nicole Riepole, and that felt good.

On 10-13-06 (Friday the 13th), we received the following from Nicole:

Hello,
We have received everything from our order except for the following:Julie Stanley - $25,000 (large check) Jessica McMenamin - $15,000 Can you provide a tracking number for these items? Delivery was expected on Tuesday 10/10. The checks are needed for a presentation today.
Thank you!

At this point we'd had it. We were beyond angry. This was beyond the pale. This was stupidity on a scale so staggering it was beyond our ability to describe. We vowed to never, EVER honor another order from this company. If this company is responsible for hiring even one person like this, it was a cinch the company was made up of people like this. But STILL trying to retain some small fleck of composure we replied NOT by saying what we thought or felt, but with the following email which by any standard on this earth was FAR TOO NICE, and we regret it fully:

Nicole:
Once again we are providing you with tracking data for all orders.
All orders that you placed through us were filled EXACTLY correctly, and were DELIVERED to you per the following. Please do not order from us again. If your company requires our products in the future, we will honor their orders provided they are placed by another employee. We will not interact further with you. We simply do not have the time (or patience) for this any longer.

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Label/Receipt Number: EO92 5575 0--U S

Status: Delivered

Your item was delivered at 11:17 am on October 07, 2006 in LAS VEGAS, NV 89109.

The item was signed for by W FLOWERS.

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Label/Receipt Number: EO92 5574 7--U S

Status: Delivered

Your item was delivered at 11:17 am on October 07, 2006 in LAS VEGAS, NV 89109.

The item was signed for by W FLOWERS.

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Tracking number
7985163144-- Signed for by F.COVARRUBIAS
Ship date Oct 9, 2006
Delivery date Oct 10, 2006 9:53 AM
Destination Las Vegas, NV
Delivered to Receptionist/Front Desk
Service type Standard Tube
Weight 2.0 lbs.
Status Delivered
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We sent the above, and immediately received the following:

I will be out of the office from Wednesday, October 11th until Friday October 13th. When I return to the office on Monday, October 16th I will respond to your email.

If you require immediate assistance, please contact another member of the Human Resources department.

Thanks.

We sent it again. Same thing.

That was the best we could do. It was FAR better than we should have done. We didn't want to create any problems with this company. We simply wanted to be DONE WITH THEM. FOREVER! Done! As in NEVER THINK ABOUT THEM AGAIN! But alas, that was not to be, and this final email from these miserable #$$#$@ proves our contention that if this company hires ANYONE like Nicole, it probably hires EVERYONE like Nicole. Here's the last snippet from some broad named Lorie DeVuono. Nicole's boss? We don't know; we don't care.

It is unbelievable that a simple request for a tracking number would elicit such a horrible response for a vendor. Even in light of the multiple and rush orders, you should still be polite to your consumer. You do not even have the courtesy to sign your emails. You do not need to worry about any future orders from our company. "We will not interact further with you. We simply do not have the time (or patience) for this any longer." I believe the feeling is mutual. There is no need to forward the tracking information. Lorie DeVuono
L A Weight Loss Centers, Inc.
Phone: 215.346.4300

This was the straw that broke the camel's back. We were willing to just blow off the whole Nicole episode. But we'd shown absolutely heroic restraint here, and we weren't going to tolerate snippety snipes from the likes of Lorie DeVuono. We just won't tolerate it. In essence this was the jackass who flipped you off when you let them merge, the imbecile who slammed into you on the sidewalk then rearranged the event in their own mind so that it's somehow "your fault". This was the idiot who got drunk and bashed their car into a light pole -- yet blames society. These are the people we won't do business with.

Further contact from this company, whether directly, indirectly, by employees, corporate officers, carrier pigeon, smoke signal, telegraph, telepathy or ULF radio signal, will be instantaneously countered with a criminal complaint of harassment.

By GOD that is enough. BY GOD that is enough!

If you are the type of customer depicted above, we do not WANT your business.
---Because we can't AFFORD your business!

Remember the old I Love Lucy episode where Lucy and Ethyl went into business making cookies? At some point Ethyl realizes they're losing 1 cent per cookie. Lucy stops and looks thoughtful, then announces, "That's okay! We'll make it up in volume!" A volume of customers like LAWEIGHTLOS would run us broke.

It's clear to us that this customer will be out there in the marketplace bad-mouthing us up one side and down the other. We love transacting business by email, because emails tell the story. Try to imagine how we could ever defend our integrity had this exchange been exclusively verbal.

FakeNewspapers.com

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